FAQs

WHB Cleaning Arizona is based out of Phoenix, and serves Maricopa County, including west valley areas and east valley areas. Phoenix, Ahwatukee, Scottsdale, Arcadia, Paradise Valley, Fountain Hills, Tempe, Chandler, Chandler Heights, Sun Lakes, Mesa, Gilbert, Queen Creek, Glendale, Peoria, Sun City, Avondale, Goodyear, Surprise, Buckeye, Litchfield Park, Cave Creek, Anthem, Fountain Hills, Sun City, El Mirage, Tolleson, and Waddell.

Yes, all of the cleaning providers bring their own cleaning supplies, and a vacuum.

We can book your cleanings as soon as the next day usually.

It’s not required, but a lot of times this is good to bring the house up-to-speed for regular maintenance.

Please make sure the areas are picked up and clutter-free, the we can concentrate on the cleaning.

No, but for the 1st cleaning it’s nice to meet the cleaner and let them know what is important for your place, as every customer is different. Also, it’s helpful to check the cleaner out before they leave to make sure you are happy with the service.

You can be there to let them in, or leave a key under the mat, or leave the door open/unlocked – these are the most popular ways. If you have a lock box with the key or a door code – that works as well.

Most of our cleanings are booked with a flat rate. These do have a suggested time frame based on how large your place is, and what kind of cleaning you are receiving. We also have hourly rates/services, which is great for priorities – not the whole house, or for larger jobs.

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We want you to be 100% happy. If anything is missed, or not done properly, we offer a free re-clean of those areas within 48 hours of initial service.

We take a credit card to reserve your appointment, then charge for the cleaning after the service has been completed – you then receive an invoice receipt via email after the card has been charged. A “hold” is placed on the card at 8am the morning of the cleaning – this allows us to make sure we have a valid card on file and that there are the necessary funds on hand for the service being completed.

We require a notification by 4pm the preceding day of cancellation. If received after 4pm, a $50 charge will be incurred.